Residential Service Manager - Plumbing
eacon Home Services – Manassas, VA
Full-Time | Competitive Base Salary + Performance Bonuses
About Us
At Beacon Home Services, we believe great service starts with great people. We're a growing residential home services company committed to delivering 5-star customer experiences and investing in the success of our team.
Our core values are Community, Gratitude & Appreciation, Making & Keeping Commitments, and Willingness to Learn.
We're looking for a hands-on Plumbing Service Manager who is passionate about coaching technicians, developing talent, and building a high-performing team.
We don't just need someone to manage numbers. We need a leader who can help our technicians grow, improve, and succeed.
What You'll Do
Coach, mentor, and develop residential plumbing technicians at all experience levels.
Conduct regular ride-alongs, curbside coaching, and individual performance meetings.
Lead engaging, in-person sales and service training to improve communication, closing skills, and customer experience.
Identify technician strengths and opportunities for improvement, creating actionable development plans.
Monitor performance metrics, including revenue, conversion rates, average tickets, and membership sales.
Provide hands-on field support, technical guidance, and constructive feedback.
Build a positive team culture focused on accountability, continuous improvement, and professional growth.
Oversee daily plumbing operations, job quality, customer satisfaction, and department profitability.
What We're Looking For
3+ years of leadership experience in residential plumbing or home services.
Strong residential plumbing knowledge and technical understanding.
Proven ability to coach, train, and improve technician performance.
Experience conducting in-person sales training and developing service professionals.
Strong communication, leadership, and problem-solving skills.
A hands-on approach to leadership and a genuine passion for helping others succeed.
ServiceTitan experience preferred.
Valid driver's license and stable work history.
Why Join Beacon?
Competitive base salary + performance bonuses
Health, dental, and vision benefits
Paid time off and holidays
Ongoing leadership and professional development
Opportunity to make a real impact on a growing plumbing department
Supportive, team-focused culture
Ready to Make an Impact?
We're looking for a leader who doesn't just tell technicians what to improve — you show them how, coach them through it, and celebrate their success.
If you're passionate about developing people and building a winning plumbing team, we'd love to hear from you.
Apply today and grow with Beacon Home Services!