Residential Service Manager - Plumbing & Electrical

Manassas, VA
Full Time
Experienced

Beacon Home Services – Manassas, VA
Full-time | Leadership | Competitive Pay + Bonuses

About Us

At Beacon Home Services, we believe in more than just fixing problems — we create 5-star experiences for our customers and our team. We are a fast-growing plumbing and electrical service company built on our core values:

  • Community – Building strong connections with our team and customers

  • Gratitude & Appreciation – Recognizing and valuing contributions

  • Making & Keeping Commitments – Following through on promises

  • Willingness to Learn – Continuously growing and improving

We’re looking for a Service Manager to lead our plumbing and electrical teams, drive performance, and help us reach new levels of success.

What You’ll Do

  • Lead, coach, and mentor technicians to deliver a 5-star customer experience

  • Conduct regular ride-alongs and curbside coaching to improve performance

  • Facilitate in-person sales training to strengthen closing skills and revenue growth

  • Review job invoices in ServiceTitan daily for accuracy and coach as needed

  • Oversee scheduling, truck inspections, and inventory management

  • Resolve customer concerns and follow up promptly to ensure satisfaction

  • Monitor key metrics like revenue, margins, and club membership sales

  • Partner with dispatch and customer service for smooth daily operations

  • Ensure safety and compliance with all local codes and Beacon standards

What We’re Looking For

  • 2–3+ years of management experience in residential service (plumbing, electrical, HVAC, or similar)

  • Experience managing multiple trades; plumbing knowledge is a strong plus (gas and water filtration experience a bonus)

  • Proven ability to deliver effective in-person sales training

  • Strong leadership skills with the ability to motivate and hold teams accountable

  • Alignment with Beacon’s core values: Community, Gratitude & Appreciation, Making & Keeping Commitments, Willingness to Learn

  • Stable work history with verified references

  • Proficiency in ServiceTitan preferred

  • Valid driver’s license and ability to meet physical demands of the role

Why Join Beacon?

  • Competitive base salary + performance bonuses

  • Health, dental, and vision benefits

  • Paid time off and holidays

  • Ongoing leadership and technical training

  • Opportunity for growth in a rapidly expanding company

  • Supportive, team-focused culture

Ready to lead a team that values excellence, growth, and community?
Apply today and become a part of the Beacon difference.

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